A mistyped bitstarz login left you signed into an old session, and now the cashier shows no balance change after your deposit. The most common cause is a payment that is still being confirmed between the bank and the casino.

Deposit taken by the bank but missing from the balance

You see the charge on your bank statement while the casino balance stays the same, sometimes for hours.

• The payment is still pending on the provider side.
• The deposit went to a saved payment detail that is no longer active.
• The account was opened with a different currency than the payment.
• A bonus code was entered in the wrong field and the deposit is held for review.
• The bank flagged the transaction for manual approval.

1. Refresh the cashier page and log out, then log back in through the bitstarz login screen.
2. Compare the amount on your bank statement with the amount you typed in the cashier.
3. Open the transaction history in your account and find the deposit entry.
4. Note the status shown next to the deposit, such as pending or failed.
5. Check that the payment method you used belongs to you and matches your account name.
6. Confirm the currency of the payment matches the currency of your account.
7. Give the payment provider a short window to finish the transfer before you act again.
8. Close other browser tabs that hold an old session of the cashier.
9. Clear the browser cache and reload the page on your phone browser or computer.
10. Do not repeat the deposit while the first one still shows as pending.
11. Take a screenshot of the bank charge and the transaction history entry.
12. Write down the reference number attached to the deposit.
13. Send the screenshot and the reference through the support channel in your account.
14. Keep the same payment method available until the case is closed.
15. Avoid starting a second deposit from a different method while the first is unresolved.

Contact support once the payment shows as completed at your bank but still does not appear in the account history.

Welcome bonus or free spins that never arrived

The account shows the first deposit but the bonus balance and spin counter stay at zero.

• The promo code was typed with a space or a capital letter that did not match.
• The deposit was made before the code was added to the account.
• The minimum deposit for the offer was not reached.
• The account already used a welcome offer in the past.
• The bonus was declined because a payment method is excluded from offers.

1. Open the bonus section of your account and look for an active or expired offer.
2. Compare the code you entered with the one shown on the offer page, character by character.
3. Remove any spaces before or after the code and use the exact letter case.
4. Check that your deposit amount met the condition attached to the offer.
5. Confirm the deposit was completed before the code was submitted.
6. Look at the bonus history to see whether the offer was credited and then removed.
7. Log out and sign in again through the bitstarz login page to refresh the balance.
8. Switch to the phone browser if the bonus area does not load on your current device.
9. Check whether a free spin pack needs to be opened manually from the bonus list.
10. Play through any spins already credited before you ask for a correction.
11. Note the date, amount and code used for the deposit that should have triggered the offer.
12. Take a screenshot of the bonus page showing the missing entry.
13. Send the details to support with the deposit reference attached.
14. Avoid depositing again with the same code while the first claim is open.
15. Accept that a replacement bonus may differ from the original offer if the code has expired.

Contact support when the code was correct, the deposit qualified and no bonus entry appears in the history.

Withdrawal pending longer than the player expects

The withdrawal shows as pending in the account, and the balance has not moved to your payment method.

• Identity verification is incomplete for the account.
• The bonus attached to the balance has not been fully played through.
• The payout method differs from the method used for the deposit.
• The request sits in a queue that is handled in batches.
• The payment provider holds the transfer for its own checks.

1. Open the withdrawal history and note the status of the request.
2. Check whether a bonus is still active and whether its play condition is met.
3. Confirm that the payout method matches the one you used to deposit.
4. Make sure your account details are complete and your name is spelled correctly.
5. Finish any open verification step before the request can move forward.
6. Cancel and resubmit only when the request is clearly stuck in the same status.
7. Keep the withdrawal amount the same as the original request to avoid a new queue position.
8. Do not deposit again while a withdrawal is pending, because new activity can reset checks.
9. Note the reference of the request and the date it was submitted.
10. Take a screenshot of the pending status.
11. Contact bitstarzcasino.eu.com support with the reference and the screenshot attached.
12. Watch your payment method for the incoming transfer after the status changes to completed.
13. Reply to the support thread rather than opening a second one.
14. Keep your contact details current so support can reach you.
15. Expect a request for a document if the account has never been verified.

Contact support when the status has not changed after verification is complete and the payout method is confirmed.

KYC check stuck or documents rejected

The verification page keeps asking for the same document, or the status stays on review.

• The photo is blurred, cropped or shows glare on the document.
• The document is expired or the name does not match the account.
• A corner of the ID is covered by a finger.
• The file format is not accepted by the upload form.
• The document was uploaded twice and the duplicate was removed.

1. Open the verification area and note which document is still marked as needed.
2. Place the document on a flat surface in bright, even light.
3. Capture all four corners and both sides where the document has two sides.
4. Keep your fingers away from the printed details.
5. Use the original document, not a copy or a printout.
6. Confirm the name on the document matches the name on the account exactly.
7. Check that the document has not expired.
8. Resize the file if the upload form refuses it.
9. Upload one document at a time and wait for the status to change.
10. Do not send the same file again while the first upload is in review.
11. Use the phone browser camera if a scanner is not available.
12. Keep the document in the same condition until the review finishes.
13. Note the date of each upload and the status shown after it.
14. Take a screenshot of the rejection message if one appears.
15. Send the document through the support channel if the upload form keeps failing.
16. Reply with a new file only when support asks for a replacement.

Contact support when a clear, valid document has been rejected more than once without a stated reason.

Use the same name, currency and payment method from your first sign-in, and most of these stops never appear.