On the bus to work you open your account for a short session, and a banner asks you to upload a document you sent days ago. Most stalled checks come from a mismatched detail or a photo the system cannot read.

Stuck identity checks and rejected documents

You get an email saying a document was rejected while the account stays open for play but closed for withdrawals.

  • The name on the document does not exactly match the name on the account, including middle names.
  • The photo is blurred, cropped or shows glare over a corner or the security print.
  • A document has expired or the scan cuts off the date of birth.
  • You uploaded a screenshot instead of a photo or a scan of the original.
  • Two documents show different legal names, for example after a name change or marriage.
  1. Open the account profile and retake the photo in daylight, with the document flat on a table.
  2. Keep all four corners and the full printed text inside the frame.
  3. Type your name exactly as it appears on the document, letter by letter.
  4. Upload both sides of a card when the second side carries personal data.
  5. Take a fresh selfie when asked for a face check, without a hat, sunglasses or filters.
  6. Send one document per field, and do not merge two scans into a single image.
  7. Use a phone camera rather than a screenshot tool, since screenshots lose detail.
  8. Convert files to a common image or PDF format if the upload refuses your original file.
  9. Resubmit once, then leave the request open rather than uploading the same file repeatedly.
  10. Correct the spelling of your address so it matches the bill or statement you send.
  11. Message support from the email address registered on the account, with your account number in the text.

You turn to support once one corrected set of documents has been pending longer than the message on screen suggests, since a second upload of the same file only adds queue time.

A deposit left the bank but never reached your balance

The bank shows the money gone while the casino balance stays unchanged, often because the payment sits between two systems.

  • The payment is still moving through the payment provider’s network.
  • The deposit was sent to old payment details saved earlier on your device or bank app.
  • The bank held the transfer for a routine security check on a new recipient.
  • The payment reference was missing or wrong, so the amount could not be matched to your account.
  • The account had a bonus or a verification step pending that paused the credit.
  1. Wait for the transfer to settle before you try the deposit again.
  2. Save the bank receipt, including the reference number and the exact amount.
  3. Refresh the balance by signing out and back in, not by reloading the page only.
  4. Check the transaction history inside the account to see whether the payment is listed as pending.
  5. Note the time shown on the bank statement and the time on the casino history.
  6. Confirm you used the payment details currently shown in your account, not an old screenshot.
  7. Check that the reference or account number required for the transfer was included.
  8. If you sent funds twice, keep both receipts so support can trace them together.
  9. Write down the amount and the payment reference before you contact anyone.
  10. At LimitlessCasino, a payment traced with its reference is matched to the player faster than one sent without it, so attach the receipt to your message through https://limitlesscasino.eu.com/.

Bring the matter to support once the bank confirms the money has left and the account history shows no pending record, with the receipt at hand.

Failed logins and an account locked after repeated attempts

The password field rejects a known password, and after a series of tries the sign-in page reports the account is locked.

  • Caps lock, a phone keyboard that capitalises the first letter, or a trailing space in the saved password.
  • The login name differs from the email on the account, for example an old address.
  • A password manager fills an outdated saved entry.
  • Repeated attempts triggered a temporary lock to stop a stranger guessing the code.
  • Two-factor authentication codes arrive late or go to a number no longer in use.
  1. Type the password by hand into a plain text field first, then paste it.
  2. Clear the password field completely and retype your username.
  3. Turn off autocorrect and the automatic capital first letter on your keyboard.
  4. Try the password reset link, which still works on a locked account.
  5. Open the reset link within the period it stays valid, since older links expire.
  6. Choose a new password you have not used elsewhere, and save it in your password manager.
  7. Update the saved entry so the manager stops filling the old one.
  8. Keep the codes used for two-factor authentication within reach on the same phone.
  9. If the code is delayed, request a new one instead of entering the old code again.
  10. Do not keep trying the password after the lock message appears, since each try can extend the lock.
  11. Message support from the registered email and confirm you are the account holder in the text; avoid sending your password.

Contact support when the password reset link does not arrive at the registered email or the temporary lock has not lifted after you waited for the period the sign-in page mentions.

Games that will not load in a phone browser

The lobby opens on the phone, but a game stays on its loading screen or the page breaks halfway, most often because of memory or browser data.

  • Outdated cached data from an earlier version of the site.
  • Too many tabs open, or a phone low on free memory.
  • An ad-blocking extension or a private browsing mode that blocks the game loader.
  • A weak or unstable mobile connection, especially on the move.
  • An old browser version that no longer supports the game engine.
  1. Close the tab, open a fresh one and load the game again.
  2. Clear the browser cache and cookies for the site, then sign in once more.
  3. Close other apps running in the background to free memory.
  4. Switch off private or incognito mode for the session.
  5. Disable ad blockers or allow the game domain in their settings.
  6. Move to a stable Wi-Fi network or wait for a better signal on mobile data.
  7. Update the phone browser to the current version.
  8. Restart the phone when the lobby itself feels slow.
  9. Try another supported browser on the same phone to see if the problem follows the browser.
  10. Rotate the screen or use full screen if the game area is cut off.

Reach support when one game fails in every browser on a stable connection while others load, and mention the game name and the message shown.

Keep your name, address and payment details identical across the account and every document, and most of these interruptions never start.

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